HHTel wrote: ↑Fri Feb 04, 2022 10:05 am
Thanks for that.
She made an official complaint to the 'CBP Information Centre' (as suggested in your link) but their response is stated as 5 working days. That complaint will be followed through regardless. She's not going to let that go.
If she can get the Thailand Pass approval today then everything will fall into place. Cutting it very fine though. Still trying to get in touch with the immigration here. 24 hour hour hotline which puts you in a queue with no indication of how long that queue is.
It's looking increasingly likely that plan B is taken (flight to the UK).
Her previous visits have been a doddle, as you say, with 'interest and curiosity' at the airport. All very cordial. Unfortunately not this time.
One thing's for sure. She'll never pass through Dallas again.
An almost unbelievable outcome to this story.
Whilst her and her sister were shopping in Basingstoke, she got a call direct from the head of immigration in Dallas. As both my daughters said "Never heard such a groveling apology"
Basically he apologised for everything she's had to go through. He wishes he could have responded earlier and corrected her stay in the US. He apologised for his officer and that everything he did was wrong. He assured her that she will never have a problem entering the US in future and should there be any questions, to ask for a supervisor and refer him to himself.
I would love to know what action was taken against this racist imbecile but of course we'll never know. At the very least I'm sure he got a severe bollocking.
She arrives home on Wednesday and I'll coach her into following up and demanding something in writing appertaining to the above. Despite all the hassle and the cost of thousands of dollars, it's a bitter sweet outcome. At least there are some good guys in Border Control.
Complaining is sometimes the right thing to do.
We can now draw a line under this adventure and plan for the next one. She said that she'll never go through Dallas again but on reflection, I would personally return through Dallas just for the hell of it.