UBC Problems....

Post by **Ziggy** » Thu Jan 25, 2007 7:46 pm

Just had the satalite installed, and told that it will work 'in 2 hours'. No such luck. Went to the shop and was told, 'it will work later'. It did not. Returned to shop. 'Put the TV on channel 13'!!! That did not fix it. Asked for our money back. Refused. Argued. Finally, they will send someone tomorrow. I am missing out the details of the arguments we had in the shop.

Anyone else had this problem?

Post by **JimmyGreaves** » Thu Jan 25, 2007 7:54 pm

What shop?

Post by **PeteC** » Thu Jan 25, 2007 7:59 pm

Not recently and not in HH but in a condo over here a few years ago. When a system is first installed there is a lot of things that need to be set and programmed through your remote. If they didn't tell you about that, or how to do it, it is not easy to figure it our yourself. Some of, if I recall correctly, was setting frequencies and/or satellite positions.

You'll may see some of these things by going to MENU on your remote and then SETUP. That's as far as I can advise.

If down the road all of a sudden the picture goes out, I've learned that if you unplug the system and wait about 15 seconds, then plug back in, the decoder box will re-program itself and you'll have TV again. You may even want to try that tonight and see what happens. Good luck. Pete

Post by **Ziggy** » Thu Jan 25, 2007 8:29 pm

It wa the shop on Phetkasem Road, near the Palace. They were so bad...

Post by **bozzman101** » Thu Jan 25, 2007 8:42 pm

where is a good shop ????
want to put something in my gaff when i go in march

Post by **DawnHRD** » Thu Jan 25, 2007 8:48 pm

When did this happen? UBC was retuning all of it's stations on 23rd. Their channels were down & then you needed to manually reboot your system (instructions in UBC magazine for January). Even then, channels above 99 didn't come back until this afternoon. That might be your problem.

Post by **Ziggy** » Thu Jan 25, 2007 8:54 pm

It happened today! I don't have thae magazine, though I am trying to download it now....What are the instructions????

Post by **DawnHRD** » Thu Jan 25, 2007 9:28 pm

Depends on your receiver.

If ADB receivers (ABS 8976, ABS 9976, ABS 9877, ABS 3Q76)

1 Press Menu on your remote control & select SETUP
2 Select INSTALLATION
3 Enter password 2321
4 Select Manual Tuning
5 Select Apply these settings Press OK to confirm where indicated

For PACE receivers (PACE 500 & PACE 5000)

1 Press Menu on your remote control & select INSTALLATION
2 Enter password 4252
3 Select CHANNEL TUNING
4 Select RETUNE WITH THESE SETTINGS
5 Press OK button to retune frequency
6 Press OK to confirm

Hope that helps

Post by **Ziggy** » Thu Jan 25, 2007 9:52 pm

I must be on the ADB receivers...tried all that, and still getting the message that the 'service is currently scrambled'. Thanks for your time and help...hopefully they send somone tomorrow.

Post by **norm** » Fri Jan 26, 2007 7:54 am

You could give UBC a call at 02271-7171 then dial 9 for english and follow the prompts. That give you Bangkok and they should be able to sort it out for you.

Good luck
Norm

Post by **Guess** » Fri Jan 26, 2007 1:00 pm

Ziggy wrote:I must be on the ADB receivers...tried all that, and still getting the message that the 'service is currently scrambled'. Thanks for your time and help...hopefully they send somone tomorrow.

This indicates an activation problem. My suggestion is to run through the procedure that Dawn has described and then get the card out of the decoder and contact UBC directly.

The main UBC agent for Hua Hin is the one in Petchakasem road slightly north of the Chom Sin Lights on the seaward (east) side on the way to Tesco Metro. If you have your card with you they will contact UBC and get the status.

Post by **jackie** » Fri Jan 26, 2007 5:49 pm

I got my UBC from Index. Although I was only on HH for 1 month over the Christmas period when it was installed. I did not loose any signal and it was perfect. The good thing is when I am back in England I do not have to pay. I just take the card to Index when I go back to HH and pay 1400baht for one month while I am on holiday.

Post by **Ziggy** » Fri Jan 26, 2007 8:53 pm

Yes, an 'activation' problem. The engineer came out and it is now all up and running. Cheers for all the help and ides folks. you are all a massive help...