Despite giving assurances a couple of days before discharge that everything was in order with the insurance (it was Matt's suggestion that we did so), Bangkok Hospital held us trying to get payment before we left.
Matt's intervention (late Sunday evening) saw the insurance again give assurances that the bill would be paid. Even then, we were not allowed to leave until they had a swipe of my credit card, which was subsequently cancelled a couple of days later.
I need a fairly comprehensive medical annually for work purposes. UK price around the 800 quid mark. So it was with bated breath that I went to the Bangkok Hospital with a thick wad of notes.
5 hours later, I trooped out of the hospital, tears of joy in my eyes, and an intact wad of notes in my pocket. Total cost 2200 Baht.
Please don't get me wrong, I have nothing but praise for Bangkok Hospital with regards to both their treatment and medical charges.
My only gripes are:
- On 2 separate occasions - once last year for my wife, and once this year for my son (both insurance cases) we had significant hassle at check out time.
- The prices of their medication are extortionate.
Big Boy wrote:Matt's intervention (late Sunday evening) saw the insurance again give assurances that the bill would be paid. Even then, we were not allowed to leave until they had a swipe of my credit card, which was subsequently cancelled a couple of days later.
The hospital were denying having received confirmation that the insurance would pay the bill, despite the confirmation e-mail having been sent to me as well. Even though I could show them the e-mail (only cc'd to me) that had been sent to them.
They said they needed to swipe my card in case the insurance company defaulted, but would not take any money (something I checked vigorously for the couple of days until they phoned me). They said they would phone me to advise as soon as the insurance confirmation had been received. The confirmation phone call was received about four days later, and they confirmed that they had cancelled it.
Can I make a comment on the NURSE FEE which causes many complaints.
This is in fact a govt imposed charge at ALL private hospitals. Other hospitals have other names for it. In theory it is collected and the funds used to subsidise the govt hospitals. The NURSE FEE is a terrible name for it but does insure that for those patients billing Insurance will be covered for it-if it were called TAX it would not be.
I found the nurse fee very reasonable at Bangkok Hospital. I was having to attend twice daily for a couple of weeks, but only got charged once per day @ 150 Baht. I thought it was very good value for money.
Is the likes of Bangkok Hospital Hua Hin considered "private" as far as travel insurance goes? I'm looking at holiday insurance for my mum visiting from the UK and one policy coverage excludes private medical treatment. I know BHHH is a private business (not a govt hospital) but it's not private in the sense I know it. I'll ask the insurer directly but thought I'd ask on here first. Anyone know from experience?
Noz wrote:Is the likes of Bangkok Hospital Hua Hin considered "private" as far as travel insurance goes? I'm looking at holiday insurance for my mum visiting from the UK and one policy coverage excludes private medical treatment.
Are you sure it excludes private treatment? Or does it exclude the cost of booking a private room without prior agreement?
Pleng wrote: Are you sure it excludes private treatment? Or does it exclude the cost of booking a private room without prior agreement? All the big hospitals are private here.
This particular policy states:
"If you need emergency medical attention............We will pay for reasonable fees or charges to be paid outside your home country for medical, surgical, hospital nursing home or nursing services......... each full day that you are in a public hospital...........Provided you are not claiming for.........costs of private treatment unless our 24 hour medical helpline has agreed and adequate public facilities are not available."
Hua Hin hospital and San Paulo I would imagine are both classed as public hospitals and having been in the emergency room at the former, I wouldn't want to take anyone there if there was a serious medical emergency. I think I'll phone this insurance company's hotline for their definition of "private", because to me despite being privately owned, Bangkok Hospital Hua Hin is still a very public hospital.
Have to say my opinion of Bangkok Hospital Hua Hin has taken a knock. I had previously thought very good of the new hospital however my wife had serious problems with pain in her back, rear of right leg and sole of her foot. She tried all kinds before going to hospital. I googled the symptoms and it came up as Sciatic nerve problem. Finally I convinced her to go to hospital. The first thing they did was say she must have an MRI. This showed no problems, X-Rays followed nothing again then the doc stated she had pulled a muscle in her back and needed rest and to take muscle relaxants, all to no avail. Next visit two weeks later and this time he said she must wear a back support and have massage therapy.
This even I knew was stupid. We went to another European doctor who within minutes diagnosed Sciatic nerve,amazing, he treated her for three days and all was fixed and no further problems.
BKK Hosp HH will not be our first choice next time.
"Live everyday as if it were your last because someday you're going to be right." Muhammad Ali