Online Ordering - a sign of the times?

[Big Boy]

I've also noticed spurious, maybe automated, messages getting into the tracking sequence recently - both Lazada and Ali.

[buksida]

Mrs buksi, being the professional shopper that she is, has told me that a site called Shopee often beats Lazada for prices, next day delivery too.

[Big Boy]

Thank you - I'll investigate. Anything that keeps me physically out of shops.

[barrys]

Does someone know the procedure for contacting Lazada when there's a problem. I have 2 issues: last month they told me that 2 items were out of stock and that I would get a refund, but so far I haven't received it. Secondly, in a recent order they sent me the wrong product. I replied to their delivery notification email telling them this but have not received any response.

[joelle]

Does someone know the procedure for contacting Lazada when there's a problem. I have 2 issues: last month they told me that 2 items were out of stock and that I would get a refund, but so far I haven't received it. Secondly, in a recent order they sent me the wrong product. I replied to their delivery notification email telling them this but have not received any response.

Go on the tab "customer care" and choose what is suitable, I never had any problem with them, just make sure you give them all the details of your order number, date etc... they answer quite quickly
Also you can go on the tab "manage my order" and let them know you wish to return the product, after that you choose the reason of returning which in your case is "wrong product", returning is free of charge
Best of luck

[T.I.G.R.]

Lately I've noticed a disturbing trend. I've had several orders for phones, printer supplies and things that get cancelled or refunded instead of delivered. I'm now waiting on the third phone I've ordered since the end of December (same phone, just never gets delivered). I was just notified yesterday that two large printer cartridges I ordered a few days ago (and paid for at 7-11) were refunded. Also, more disturbing, My two American credit cards and PayPal from America were unceremoniously dumped as viable payment methods last week. I'm only now able to pay at stores or at the bank and ATMs......Customer service replies or chats just don't get responded to.....

So, is anyone else seeing these problems?

[buksida]

Nope, never had issue with Lazada, our household uses it almost weekly and deliveries are within a couple of days all the way down here in bangsaphan.

I did notice they dropped Paypal though, probably due to their outrageous charges for everything, I now use the K-bank web card which works perfectly, as does cash on delivery.

[Big Boy]

Only ever had one cancellation (quite some time ago). We must average 8 orders per month. We primarily use COD, but pay at 7-11 when not available.

[Nereus]

I don't use them all that much, but never had a problem. BUT, I will not order anything that is listed as "ships from overseas", and only use COD for anything.

[Lost]

Thank you - I'll investigate. Anything that keeps me physically out of shops.

Is exactly the gung-ho attitude crippling the British high street.

[HHTel]

We can't affect the British High Street. Online shopping in Thailand doesn't seem to have affected the big shopping centres here......... well, not yet!

[Lost]

We can't affect the British High Street. Online shopping in Thailand doesn't seem to have affected the big shopping centres here......... well, not yet!

Thailand is always gonna have the malls. They are unique in the fact, a day out to the mall here is similar to a day out to the zoo. Most malls here have arcades, fairground rides, swimming pools and, yup, Zoos on one of their floors.

Thailand does shopping malls a hell of a lot better than England does. Whitewash.

That said, I'll never condone online sales. These folk don't pay overheads (or tax) hence are able to undercut shops. Much like Uber.

[HHTel]

I and my family use online shopping quite extensively. It's not just about price. Rather than search various shops for an item I want, it's convenient to sit at your keyboard and find the item in minutes. Makes a lot of sense.

I've spent hours shopping for things and often never found what I've wanted. Whether you condone it or not, online shopping is the way of the future.

And as well as private retailers, these businesses do have warehouses (overheads) and staff and do pay taxes etc. Lazada, for example, have over 5,000 employees.

[Lost]

And as well as private retailers, these businesses do have warehouses (overheads) and staff and do pay taxes etc. Lazada, for example, have over 5,000 employees.

Educate yourself about the taxes they are paying. Simple search, look at Amazon's net profit in UK sales 2018. Then look at the tax they paid (it's 0.62%). Lazada is the same. Alibaba is the same. The head of each company is the richest in the world. Because they pay feck all tax and no overheads.

(Ol' Bozo won't be richest man anymore as he'll have to give half his 140 billion wealth to his wife for screwing some married slut. Deserves everything coming to him the piece of shit)

They (these online companies) have been taking the piss for a while now but 'hopefully' it's gonna get clamped down on. It's beginning to.

[HHTel]

Lazada pay taxes in each country they are registered in. The law was changed in Thailand with rules for 3-commerce companies. The same in all the other countries where they operate. You can check it out.

No overheads? Look at this video of a Lazada warehouse in Thailand: