DELL PC Worldwide Support

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loua_oz
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DELL PC Worldwide Support

Post by loua_oz » Tue Oct 03, 2017 8:15 pm

Bought a DELL laptop, 2014, asked my friend in Australia, if he could bring a laptop that I bought, under my name, just his delivery address. For Western Windows.
He did, Western keyboard, English Win 7 OS.(then little trusted Win 8 was run of the mill, I did not want it)

Then the hard disk failed. Simply failed, hardware.

Call DELL Japan. For the laptop PC bought in Australia. The support contract was "Next business day".

What DELL Japan did was:

Me: the disk has failed
DELL: Do you have media for Win 7?
Me: No, it is your business
DELL: Yes, our business but only for the initial installation. You will have to buy the Win 7 media, 12 US$
Me: OK, I buy it
DELL: The media (DVDs)will arrive tomorrow 11am
Me: OK
DELL: The hard disk drive replacement will arrive 12 noon
Me: OK, I will be at home
DELL: Our technician will come to your home 1pm

And the technician came, replaced the failed disk, reinstalled everything.

Asked me if everything is operational. It was. 1 hour.

Most PC users won't see that but it shows how it goes with a world class company, DELL.
They do that, the same way, anywhere on this small planet.

robcar
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Re: DELL PC Worldwide Support

Post by robcar » Wed Oct 04, 2017 5:30 am

Totally agree. My son is a Dell on call engineer in UK

handdrummer
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Re: DELL PC Worldwide Support

Post by handdrummer » Wed Oct 04, 2017 6:44 pm

I tried to buy a battery for my Dell laptop and was told I had to order it online through a 3rd party supplier. I tried to do that through a supplier in Malaysia but they wouldn't take a Thai credit card. Then there's the problem of knowing whether it's a genuine Dell battery or a Chinese knockoff. Anyone have a suggestion as to where I can buy a battery?

loua_oz
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Re: DELL PC Worldwide Support

Post by loua_oz » Wed Oct 04, 2017 7:00 pm

Call DELL, I think

Homer
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Re: DELL PC Worldwide Support

Post by Homer » Wed Oct 04, 2017 10:44 pm

handdrummer wrote:
Wed Oct 04, 2017 6:44 pm
... Then there's the problem of knowing whether it's a genuine Dell battery or a Chinese knockoff. Anyone have a suggestion as to where I can buy a battery?
Batteries for personal electronics have become a commodity business done by firms that specialize. Do you have a PayPal account? I've bought batteries off ebay from youyi-battery. Look for a vendor with 99%+ positive rating from thousands of customers and a free exchange or refund policy if you don't like what you received or it dies within a month of shipping.

If you don't have PayPal or a credit card that an ebay vendor will take, find somebody who does and pay them cash to put the order on their card.

handdrummer
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Re: DELL PC Worldwide Support

Post by handdrummer » Thu Oct 05, 2017 9:04 am

Thank you Homer. Hopefully I'll find a vendor who'll take a Thai card as I don't know anyone with a non-Thai card.

Ralfredo
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Re: DELL PC Worldwide Support

Post by Ralfredo » Fri Oct 06, 2017 6:24 pm

Homer wrote:
Wed Oct 04, 2017 10:44 pm
If you don't have PayPal
Or get Pay Pal. You don't have to deposit any money there. You can pay "through" Pay Pal by using your credit card at purchase time.

loua_oz
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Re: DELL PC Worldwide Support

Post by loua_oz » Fri Oct 06, 2017 6:38 pm

Pay Pal has restrictions, from country to country.

No restrictions for Thai money in/out of the Kingdom?

Homer
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Re: DELL PC Worldwide Support

Post by Homer » Fri Oct 06, 2017 9:01 pm

loua_oz wrote:
Fri Oct 06, 2017 6:38 pm
Pay Pal has restrictions, from country to country.
Imagine if www.paypal.com/th had a list of countries where paypal is available, and you'd found the list.

loua_oz
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Re: DELL PC Worldwide Support

Post by loua_oz » Fri Oct 06, 2017 9:12 pm

No need to tell me, my Japanese credit card works day in day out everywhere.
What has happened to the battery? The rule is, after 3 years the PC (laptop) is replaced.

handdrummer
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Re: DELL PC Worldwide Support

Post by handdrummer » Sat Oct 07, 2017 12:32 pm

loua_oz wrote:
Fri Oct 06, 2017 9:12 pm
No need to tell me, my Japanese credit card works day in day out everywhere.
What has happened to the battery? The rule is, after 3 years the PC (laptop) is replaced.
after 5 yrs. the battery only charges to approx. 50%. mostly, I use the computer plugged in so at this point it's not an issue. "the rule".? why would I want to buy a new laptop when this one works fine? but then, I never was good at following rules. :blues:

MDMK
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Re: DELL PC Worldwide Support

Post by MDMK » Sat Oct 07, 2017 4:27 pm

http://accessories.ap.dell.com/sna/cate ... 438&~ck=bt

if the battery you need is on this list, then surely it's just a question of calling Dell AP support on 02-670-7250, giving your c.c. details, then waiting for it to be delivered

If this doesn't work get back to me (husband works for them and will get someone in AP to get back to you)

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